al mokhtabar Training Academy

Training and development helps in optimizing the utilization of human resource that further helps the employee to achieve the organizational goals as well as their individual goals. It also helps to provide an opportunity and broad structure for the development of human resources' technical and behavioral skills in an organization.

Upon joining al mokhtabar's team, all members must undergo training at al mokhtabar's training academy, which opened in 2007 to ensure that all newcomers and current staff (doctors, chemists, receptionists, administrators and customer call service agents) are up to date.

al mokhtabar training academy objectives:

1. To prepare newcomers for working at al mokhtabar, through theoretical and practical courses either in technical or soft skills.
2. To provide the employee with continuous educational improvement to achieve business goals and objectives through updated lectures in both scientific and managerial skills.
3. To provide the employee with soft skills either by internal or external suppliers, in different areas such as customer service, communication skills, decision making, problem solving in addition to leadership skills.

Within al mokhtabar labs, is one of the most professional and skilled team who have acquired the highest degrees of the technical knowledge and soft skills from various universities in Egypt.

Our Training Team Members are:

Training Program of al-mokhtabar laboratories is made up of 4 stages:

1. General Orientation
2. On job Training
3. Soft Skills Development
4. Evaluation

1.  General Orientation:

The laboratory orientation presentation includes all necessary information pertaining to:

• The lab services, departments and staff
• Infection control training
• Reviewing safety policies & human resources requirements
• Reviewing job description
• Vaccination
• Color blind test
• Preparation of the personnel file (according to the CAP requirements)
• Reviewing safety policies  & safety orientation & quiz
• Patient safety goals orientation
• CAP requirement orientation (ABC  of the CAP & Proficiency Testing ‘PT’ procedures)

2. On-Job Training:

On job training is supervised by the employee’s manager who will plan and direct his/her development via theoretical and practical training.

3. Soft Skills:

Is done either through internal or external suppliers and provides development in the following areas:

• Problem solving and decision making:

This is intended to help the organization’s capability in effectively analyzing, planning & measuring the success of different solutions for problems that face the individuals and organization.

• Customer service:-

Involves putting systems in place to maximize your customers’ satisfaction with your business through:

• Learning how to create a competitive edge for yourself and your company through outstanding customer service.
• Learning the core skills needed for an outstanding service representative.
• Learning about the different types of effective ways to handle customers’ issues & complaints.

• Leadership:-

Your organization’s ability to grow is directly related to your ability and desire to grow personally as a leader.

• Communication skills:-

 The success of any organization depends mainly on the ability of its people to communicate effectively with each other and with their business partners.

• Selling skills.

Selling skills have become more important and more relevant than ever before.

We live in a world that is filled with competition. There are so many businesses fighting for the same pound - competition is here to stay and it will only keep increasing. Surely improving sales skills should be a priority for us all.

4. Performance Evaluation

Employee performance evaluations are necessary tools for promoting the long-term growth, morale and productivity of any corporation and for encouraging a proactive dialogue on how things might be done better.

The purpose of an evaluation is to discuss and provide examples of an employee's strengths and weaknesses, clarify job expectations, identify training and development needs, and determine realistic career paths within the organization.

Performance appraisals advise employees what they need to work on to do better and enable supervisors to determine which workers are good candidates for additional training, increased responsibility and promotional/leadership opportunities.